hotels.com

Emirates vs Etihad vs Qatar Airways: which one is the best?

June 9, 202334

Friday newsletters always feature luxury travel contests, tips, or news.

Today: Emirates vs Etihad vs Qatar Airways: which one is the best?

The last two decades have seen the rise of the three Middle Eastern carriers: Emirates (with its hub in Dubai, UAE), Etihad Airways (with its hub in Abu Dhabi, UAE) and Qatar Airways (with its hub in Doha, Qatar). Not only did these airlines reshape the competitive landscape at 30.000 feet, they also raised the bar for their competitors with unmatched service in the skies and on the ground. All three carriers are regulars in my many of top 10 aviation and travel lists:

Indeed, flying onboard one of the three Middle Eastern carriers is quite an experience. Over the past years, I published several trip reports about my flights with Emirates, Etihad and Qatar Airways, in Business and First Class. You can read them here, or watch my videos on my popular Youtube channel:

When choosing one of the three Middle Eastern carriers, the big question is which one is offering the best flight experience? Well, here you have some facts & my opinion about their Business Class products (read here my opinion and comparison of their First Class products). You can share your opinion below in the comments section or take my poll.

  • Chauffeur service: Emirates offers complimentary chauffeur-driven airport transfers for its Business Class passengers across the globe, while Etihad Airways only offers chauffeur transfers to/from Abu Dhabi airport. Qatar Airways does not offer complimentary airport transfers (even not in First Class). A huge plus for Emirates!
  • Lounges: All three carriers offer an expansive lounge network, both at their hubs and at their international destinations.
    • Qatar Airways’ Al Mourjan lounges at Doha’s Hamad International Airport rank among the world’s best and visually most stunning Business Class lounge that I’ve ever encountered during all my travels. They simply outclass all the current competition out there. If you transit via the Middle East, Qatar will offer you the best lounge experience. Unfortunately, Qatar doesn’t have a lot of lounges outside of Doha (and mostly makes use of other airlines’ lounges at these destinations).
    • Emirates features a massive lounge with excellent facilities at Dubai, although the space is not as refined and architecturally overwhelming as Qatar’s Al Mourjan lounges. Emirates also operates its own lounges at many international destinations, offering a consistent product for its passengers.
    • Etihad’s lounge at Abu Dhabi International Airport is a lovely, modern space with a pleasing design, but the lounge can feel crowded at peak hours. Also, over the past years, the airline has dropped several facilities at the lounge (e. g. spa, barber) because of financial challenges.
  • Fleet-wide consistency of the Business class product: Unfortunately, the layout of the Business Class cabin and the seat type you’ll get depend on the aircraft type since none of the three major Middle East airlines offers a consistent Business Class product across their wide-body fleet. That said, Etihad is the only carrier that offers fully flatbed seats across its wide-body fleet (more on that below), while Emirates and Qatar still have wide-body planes flying around with (uncomfortable) angled flatbed seats, so I would say that Etihad is the winner here.
  • Cabin interior & design:
    • Etihad’s A380s, A350s & Dreamliner B787s feature an extremely elegant and refined decor in their Business Class cabins (which Etihad calls ‘Studios’). The stylish cabins feature a neutral color palette of different beige tones mixed with some gold and copper, creating a soothing ambience. Although the carrier’s B777’s Business Class cabin interiors once had an exclusive feel, they now feel a little dated and could use a refurbishment.
    • LED mood-lighting baths the Business Class cabins in Qatar Airways’ A350, A380 and B777 aircraft in the carrier’s signature burgundy light, a soothing color palette which is enhanced with elegant and warm rose gold detailing and and even with some marble-finish whites. However, if you don’t like pink, then you may not like Qatar’s cabin design.
    • Emirates features rather bombastic interiors in both its B777 and A380 planes, with lots of walnut veneer, gold trim and pearlised plastic, which is not entirely to my liking.
  • Cabin layout & seats: you need to take the aircraft type into account when booking a flight on one of the three Middle Eastern carriers, since that will largely determine your Business Class experience. But keep in mind that aircraft swaps may occur without advanced notice (especially with Qatar Airways, which has a bad reputation when it comes to last minute aircraft swaps). The best wide-body Business Class layout & seats are (in order from excellent to mediocre):
    1. Qatar B777, B787 & A350 (with Qsuites): this is the world’s best Business Class seat, with private doors and the possibility to convert some seats into a suite with double bed (for couples) or even a quad suite (for colleagues or friends).
    2. Etihad A350: Etihad has 44 Business Class seats with private doors on its Airbus A350s, spread across 11 rows in a 1-2-1 configuration.
    3. Etihad B787 & A380: configured 1-2-1 in a forward and aft ‘dovetail’, the Business Studios all have aisle access and the seats convert into fully flat beds.
    4. Qatar B787, A380 & A350 (without Qsuites): spacious seats in a 1-2-1 reverse herringbone layout offer direct aisle access for all passengers (but due to the open design, these cabins lack some privacy).
    5. Emirates A380 & Etihad B777: the staggered 1-2-1 layout of the seats onboard these aircraft guarantees direct aisle access to all passengers, but the seats are not as wide and long as compared to the seats described above, which can be problematic for tall passengers or passengers of size.
    6. Qatar B777 without Qsuites: a 2-2-2 configuration means that passengers seated in a window seat have no direct aisle access. This seat layout will gradually disappear as Qatar is refurbishing these planes with the new Qsuite.
    7. Emirates B777: the seats onboard these aircraft are still arranged in a 2-3-2 configuration, which implies that not everyone has direct aisle access: passengers in the center and window seats will have to scramble over their neighbor’s legs to reach the aisle. To make things worse, most B777s are still flying around with angled flatbed seats (although the newly delivered B777 and some refurbished ones come with fully flatbed seats).
    8. Qatar A330: Qatar offers several types of Business Class products on its A330 fleet, with some aircraft featuring the old seats (that don’t fully recline) and some other featuring the updated product (with fully flat-bed seats). Regardless of the seat type, the seats are always arranged in a suboptimal 2-2-2 layout.
  • Flat beds: Etihad Airways is the only carrier to offer flat beds (with 180 degree recline) across its wide-body fleet. Contrary to their A380s, Emirates’ B777s have angled lie flat-beds, although Emirates’ new B777 planes are delivered with full lie-flat seats. Qatar Airways is currently replacing the (very uncomfortable) angled flatbed seats on its Airbus A330 fleet by true lie-flat seats (after which the whole Qatar fleet will offer flat beds).
  • Private doors: The only aircraft types that feature Business Class seats with sliding doors (for enhanced privacy) are Qatar Airways’ B787-10, selected A350 and retrofitted B777S as well as Etihad’s A350s.
  • Amenity kit: Emirates has by the far the best amenity kit of the three airlines, with Etihad offering the least impressive Business Class amenity kit. Unfortunately, Emirates only offers them on longhaul flights, while Etihad and Qatar Airways offer amenity kits on both medium- and longhaul flights.
    • Emirates amenity kit is presented as a large toiletry bag and contains the usual necessities – albeit in luxe edition – such as toothbrush and toothpaste through to handkerchiefs and deodorant. The men’s amenity kit also provides Gilette shaving foam and a razor, as well as moisturizers and aftershaves by Bvlgari. The women’s one is different, offering a range of feminine toiletries.
    • Qatar’s softshell amenity kits are created by stylish Italian luggage brand BRIC’S. The kit provides standard items for longhaul travel, such as socks, eyeshades and ear plugs. It also contains lip balm, hydrating facial mist, and moisturizer from Castello Monte Vibiano Vecchio, skincare products which are 100% natural and characterized by actives coming from olive extracts.
    • Etihad’s Business Class unisex wallet bag is developed in partnership with Italian fragrance brand Acqua di Parma and can be buttoned to create a stylish and useful valet tray. It contains a Colonia sampler and hand cream in addition to as essentials like socks, eyeshades, earplugs and dental kit.
  • Payamas: Qatar Airways offers pajamas on overnight medium- and long-haul flights, while Etihad and Emirates only offer them in First Class.
  • Duvets: Qatar Airways and Emirates offer duvets on medium-haul flights (to increase sleeping comfort), while Etihad only offers them on longhaul flights.
  • Food: meals are decent on all three carriers, but my best gastronomic experiences have always been on Qatar Airways, followed by Etihad, and then Emirates. In fact, Qatar Airways’ food offering in Business Class is as good as what you get in First Class or in a top-notch restaurant on the ground (with an amuse-bouche, soup and luxury chocolates accompanying every three course dinner). The Doha-based carrier even offers dine-on-demand service in its Business Class cabins: you can dine at any time of your choosing and order whatever you want from the menu. Qatar Airways is clearly the winner in the catering department.
  • Number of meal services: on longhaul flights, all three carriers offer two meal services (one after takeoff and one 90 minutes prior to landing). On medium-haul flights though (e.g. Europe to/from Middle East), Etihad and Emirates only offer one meal; Qatar Airways used to offer a second light meal before landing but has now skipped that in favor of a snack menu in case you get hungry again, so Qatar wins (again).
  • Inflight entertainment: all three Middle Eastern carriers offer a great inflight entertainment selection, and most passengers won’t notice any difference between them:
    • Emirates offers the best inflight entertainment product in the world (called ‘ICE’), with large screens and a phenomenal selection of films, television shows, and audio options. There’s no other airline in the world with a selection like that, so you will never get bored, even on ultra-longhaul flights.
    • Called ‘Oryx One’, Qatar Airways’ inflight entertainment system allows you to choose up to 3000 entertainment options, with a wide selection of movies, series, TV programs, music, games and reads. Oryx One is also compatible with your own media device: you can plug it into the HDMI port to play your own entertainment content. Qatar Airways newest planes even feature a contactless NFC reader which allows to transfer your preselected playlist from the Qatar Airways app to your screen with a tap.
    • Etihad’s inflight entertainment system is called ‘E-BOX’, and although it offers hundreds of hours of inflight entertainment on-screen or on your personal device as well as live sports and news on selected aircraft, it is not as impressive and extensive as the entertainment selection offered by Emirates and Qatar.
  • WiFi: onboard WiFi is offered by all three Middle Eastern carriers, but with a different price tag:
    • Emirates offers the cheapest WiFi. A recent enhancement to Emirates’ inflight connectivity means that all Emirates passengers in every class of travel can free app messaging once they sign up to Emirates’ loyalty program, Emirates Skywards. Additionally, First Class passengers will have unlimited free internet if they are Skywards members, enabling them to shop or work online while inflight, as will Silver, Gold and Platinum Skywards members travelling in Business Class. Platinum Skywards members have complimentary internet access in all classes.
    • Everyone flying on Etihad benefits from complimentary ‘chat’ messaging throughout their entire flight by signing in with Etihad Guest membership or simply enrolling online before flying to benefit immediately. The free chat feature includes access to popular messaging apps like WhatsApp, Messenger, and WeChat to name a few. Guests wishing to surf, catch up on social media and work while they fly, can also choose to purchase ‘Surf’ Wi-Fly plans available for a flat fee with unlimited data for the duration of the flight. Etihad Guest Platinum and Exclusive tier members as well as guests traveling in Etihad’s First Class cabins will benefit from complimentary Wi-Fly access throughout their flight.
    • Qatar Airways offers the fastest WiFi of the three Middle East carriers, but it’s not free and only some of the carrier’s Boeing 777 and A350 airplanes are equipped with this so called Super Wi-Fi (with a speed 10 times faster than the normal internet). Qatar passengers can avail the Super wifi for $8 or 10 USD: if pre-purchased, the service can be bought for $8 USD while it will cost you $10 USD when purchased after boarding the flight.
  • Onboard bar: an onboard bar, exclusively accessible for passengers flying the premium cabins, is only present on the Airbus A380 aircrafts. But your chances of flying an Airbus A380, and thus socializing with other passengers in a fantastic onboard bar, are highest with Emirates, which has more than 100 of these megaplanes in its fleet (Qatar Airways and Etihad both own 10 A380s).

CONCLUSION

IMHO, out of the 3 Middle East carriers, Qatar Airways offers the best Business Class product but only onboard its A350, B787 and B777 planes equipped with the Qsuites. Qatar also offers a great Business Class product onboard its Boeing 787s, Airbus A350s, and Airbus A380s, although it’s slightly inferior to Etihad’s Boeing A350s, 787s and Airbus A380s Business Class product. Emirates’ A380s also offer a great Business Class experience (I personally prefer Qatar and Etihad), although the carrier’s B777 feature a subpar product with a 2-3-2 seat configuration.

What’s your favorite Middle Eastern carrier? Leave a comment below or take my poll below.

*** Follow me on Twitter, Instagram and Facebook for a daily moment of travel inspiration ***

 

34 Comments

  1. great reviews! how about the rates? please compare among the three, if possible with other airlines. many hanks and more power!

  3. Hi what is the difference between medium and long haul? I can’t tell from Lhr-Doh-Sin which legs are long haul and which are medium?

    Also do you have any idea if the A340 seats on Qatar are full 180 flat beds, as they are not mentioned above? Are they more similar to the 777 seats or the Dreamliner seats?
    Thanks. Great mood videos.

  4. @ August: Thx for your kind comment! Medium-haul flights are usually 1500 to 3500 miles long (e.g. Europe to Middle East), while longhaul flights are well beyond that distance (e.g. USA to Middle East; Middle East to Southeast Asia). Qatar’s A340 business class seats are similar to the ones on the A330: angle-flat seats with 165 degree recline.

  7. I recently flew from Sydney to Chicago by Etihad in economy class. This was my first experience with Etihad. I will never again use this. They are not friendly, food had no quality and the main meal was served after 13 hours into the flight. Before the main meal lthey just served some tidbits.

  8. Emirates are no longer in the course, they downgrade a lot since those 2 years regarding Qatar and Etihad, Emirates hired a lot of staff due to high number of A380 , but the staff is not well trained, too many mistakes onboard, and the Wifi is just awfull for webbrowsing, sorry Emirates but I won’t fly with you again….

  9. You will probably need to also review the economy class if you need to cater to a more larger mass on all the 3 airlines.

  11. God awful ground staff from Emirates at DFW. They all have attitude and they think..people need them and they the best. No matter how polite you speak to them but they this pathetic attitude toward customers. They do not even listen to their costumers they just have awful attitude like you are nothing to them… Never ever again…with Emirates….

  12. Hello I am looking to fly to Milan from Hong Kong either on Qatar Airways (from Doha) or Etihad Airways (from Abu Dhabi) in May 2017 on biz class.
    For Qatar, Hong Kong to Doha is on the Boeing 787-8 and from Doha to Milan is on Airbus 330-200.
    For Etihad, Hong Kong to Doha and Doha to Milan, both legs are on Airbus 330-200

    Which one would you recommend me taking? Thanks.

  14. Travelled on Qatar A350 and foundit the best of all. Exceptional service with on demand meals. No set times which is great for travellers crossing many time zones.

  15. I am not satisfied and feel that you are expert
    I see Emirates is far better than Qatar
    Cabin crew are well mannered and helpful
    In-flight entertainment far exceeds Qatar
    In-flight internet speed is excellent
    Emirates charge you 1 dollar with unlimited speed and I was able to use whatsup call
    Whereas Qatar you have pay money for a speed of 1900s
    Food quality and taste is better in Qatar but they give you a baby meal
    Drinks you have to literally beg Qatar staff for drinks and they show attitude. They got only one collection of scotch and that is red label whereas Emirates they serve you single malt Glenfiddich
    The writer of this article may be talking about few years ago
    I am writing comments as I just flew in Qatar and Emirates this month

  16. So far tried both Qatar airways and Emirates economy class. Emirates was just nice, friendly crew cabin, decent meals and in flight entertainment was good. Qatar airways had very good in flight entertainment, meals were okay and cabin crew was not friendly at all.

    This is my experience. Quite shocked because from what I’ve heard Qatar airways were good. My vote goes to Emirates.

  17. Emirates is best, but sometimes crew is rude to people.
    Qatar is best in hospitality. Take care of request of passengers.
    Etihad not best and does not show any hospitality to passengers in economy class.

  18. Advice pls…in the fall, will be flying biz class to Dubai from US and return from Singapore…which carrier(s) would you recommend…thx!

  19. It sounds like the differences between the Etihad A380 vs B787 business class products is negligible. I have to choose between connecting to A380 at JFK or the B787 at Dulles to Abu Dhabi. Recommendations or try one each way? 😀

  21. HI, Great review but I do have to correct you on one thing. Etihad do offer pyjama’s on their long haul business class flight. eg: BNE – AUH, SYD – AUH, MEL – AUH and vice versa.

  22. Flew on Etihad last week on the DUB-AUH-BLR sector and found the cabin to be good, clean and infotainment was excellent. The service levels of the inflight crew were also very nice with one hostess especially standing out in performance. Well done Etihad… way to go

  23. maybe when you scan the menus, you could take a few extra seconds so that we have time to read what is being shown. tks

  26. Have you tried Oman Air? It is very small compared to the big three Middle Eastern carriers but it outshines them in most areas especially Oman Air’s Boeing 787-9 and Boeing 787-9 products. They use the Apex Suite layout in business class similar to JAL. If you have the window then you have a lot of privacy because the window seats are staggered ahead of the aisle seat with a small passageway giving aisle access. On the night flights, business class passengers get pyjamas as well as a nicely appointed amenity kit. Price-wise, Oman Air comes in cheaper than the competition. I flew them from Manchester to Dubai for about £1,000 cheaper than Emirates’ direct service. Their lounge in Muscat is very beautiful with large windows to see the apron. They also have quiet areas where you can get rest and a bank of showers to refresh.

  28. @ Michelle: Etihad’s A380 Business Class product is superior to Emirates B777’s offering

  29. I’m flying singaporevto Uk which would you recommend especially during covid?

  30. @Nagarj wtf Emirates crews are rude Qatar is better plus Emirates 2-3-2 in business it’s a fail
    Qatar crew are better Emirates is inconsistent. Lol Qatar food is better than Emirates and Etihad

  31. If one has a choice to fly Qatar A380 in business pick this over their other aircraft types.

    Qatar A380 Business class is a true luxury it is in the upper deck and also have a lounge in flight. I would any day love to fly in Qatar A380 Business class over their other aircraft products.

    Qatar 777 Qsuite from Bangalore to Doha was disappointing, I am writing from a window seat solo traveler perspective.

    Qatar A359 Doha to London was average there was no Qsuite compared to A380 this looks like a step down.

    The aircraft, staff, service for Bangalore Doha was inferior to Doha Europe/North America segments

    The lounge is Doha though huge during peak is a long wait for toilet/shower we are looking at hours! Food has excellent choice though. The lounge capacity is an issue in most of the international hub regardless of which airline we fly the business class. If we are in the peak traffic can expect a long wait or many times not even avail if our connecting flight is less than 4 hours duration.

  32. We are long term users of Qatar exclusively – Australia to Europe business class. Appalled this current trip to have to pay A$550 to SELECT 2 seats on return flight! Terrible PR! Unprecedented!
    And as you say – they have become notorious for swapping aircraft.Downgrades inward and outward this trip. All the signs are of a business in decline.

  33. I have been reading your excellent reviews for a long time, and have never commented before, but I must totally disagree with your opinion of Qatar Business Class. As they seem to have hardly any First Class flights we went on Qatar to South Africa and returned from Seychelles. They changed the flight times 2 or 3 times and moved our Seychelles flight from 23.00 to 19.35 so depriving us of a day at the resort. We are not big people and found the the so called cabins are minute with no thought put into the design as no storage cupboards, and nowhere to put handbags or anything else. We found them claustrophobic and extremely cramped (many other pax made the same comments). The Q Suites on one leg of our journey were not much bigger and the door didn’t fit properly. Very disappointing and not as comfortable or big as portrayed on their website. On one leg the stewardess dropped a whole glass of orange juice onto my husband’s legs and offered a wet wipe to clean it off and no apology. Consequently he spent the entire journey sitting in wet trousers. The food was just okay but some things were already missing from the choices despite the fact the crew wanted our order almost before we’d even sat down. In no way does Qatar compete with Emirates who are not only streets ahead in their Business Class, but Emirates First is just fantastic.

  34. Here is my experience for Business class between US and BLR via their hub.

    Etihad
    Though the privacy door cannot be fully closed it still having great privacy.
    Seat choice from the time of booking.
    Lounge access.
    Immigration in their hub for inbound to US.

    Qatar
    Total privacy in each seat or can have twin bed or quad with companion/family.
    Seat choice limited to certain category fares only.
    Lounge access for certain category fares only.
    Optional generous snacks between meals

    Emirates A380
    Upper deck is very quiet.
    In-flight lounge in awesome
    Smoother and quieter ride
    Only window seats with the seats next to window has privacy.

    Emirates 777
    Outdate equipment not well maintained.
    Angled seat
    No privacy
    Crowded layout 6 passengers per row

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.