Comments on: Review: Le Club AccorHotels (loyalty program of AccorHotels)

By: Mark

Mark — Sat, 17 Jul 2021 10:13:36 +0000

This membership is the WORST investment you can ever make!!! Do NOT do it!
Imagine this, in the middle of winter, out of season, in the middle of the week, their is not a single hotel that can offer me my “FREE” membership night. This clearly means you will never ever get what these lying sales people and supposed policy claims. It is all lies, DONT do it. I will never ever waist my money on this rubbish again.
Going forward I am boycotting every hotel belonging to this membership scam.

By: Wendy Egan

Wendy Egan — Tue, 04 Feb 2020 09:20:42 +0000

Total lack of Customer care
I joined their reward scheme a few years ago. Don’t get to travel often as unable to afford it but when I do have always booked one of their hotels. Been slowly building up points. My husband is due to have heart by-pass surgery shortly and the plan was to take him away for a couple of nights after the op, using the points. Imagine my surprise when I went to the site to find I had no points left. I emailed to enquire and got a response basically saying tough. If you don’t use them, they drop off after a year. If you add to the balance, it updates for another year but because it’s been more than a year since I could afford a trip away I’ve lost the lot. Even after I explained the situation, they refused to give them back. Said I would have got an email, but only if I was signed up to receive all their advertising etc. Cannot believe they would not care enough to give them back. Will never be using them again.

By: James Astor

James Astor — Fri, 10 Jan 2020 11:51:22 +0000

Hello
Writing a comment here as I’m not sure how to take this further with Accor, perhaps someone can advise …?
Like others in this feed I have found my points wiped at the end of 2019. I was 1000 points away from Platinum. This was apparently too far for the points to be upheld into 2020. I rang Accor yesterday and am appalled by the treatment I received. No manager wished to speak to me, they refused point blank to re-establish the points or even to offer token points as a commercial gesture. Last year I spent thousands in Raffles and Fairmont hotels, I feel disgusted that this is how my loyalty is rewarded. I was very clear that if they do not re-establish my points I will cancel all my reservations for 2020, which I will now do. Compared with Mandarin Oriental or other hotel loyalty programs, ALL is frankly seriously lacking. The person I spoke to via telephone yesterday couldn’t care less, advising me that it was in the T&C’s.
I’m very disappointed as I have been a very loyal Accor customer sleeping almost exclusively in Accor hotels last year.
Can anyone advise if they’ve had a similar experience
Thanks

By: Terri Miller

Terri Miller — Thu, 05 Dec 2019 23:17:09 +0000

Was a Fairmont loyalty customer and am really disappointed with the change to Accor, the rewards are much less. Cannot get anyone to call me back from Accor regarding questions or concerns

By: gary

gary — Tue, 26 Nov 2019 04:05:51 +0000

Appalling treatment by Accor – I’ve been pretty loyal but was told my points will expire at end of 2019.
I booked a night at Sofitel in Sydney but cannot make it on the date (as Partner’s mother very sick) and tried to move the booking to any other date.
This was refused.
I will no longer choose Accor hotels in future.

By: Manuel Davila

Manuel Davila — Mon, 18 Nov 2019 19:53:38 +0000

Le Club Accor membership is the worst . I have being Swiss Club for several years after Swiss hotel was become Le Club Accor hotels THE SERVICE and benefits are not longer worth the effort when there are several other loyalty programs available . im staying in IBIS hotel this trip this one of the WORST hotel i have being after travel more for Business for more than 30 years

By: Gail Nakata

Gail Nakata — Sat, 14 Sep 2019 19:09:26 +0000

I’m disappointed about the skimpy rewards compared to the Fairmont. For years I’ve made a point of staying at least 10 nights at the Fairmont Princess and/or the Olympic so I could retain my status and generous perks. It’s no longer worth the effort when there are better loyalty programs elsewhere.

By: Ed Auerbach

Ed Auerbach — Fri, 10 May 2019 15:31:26 +0000

I’m not a fan of Le Club Accor. As a once happy member of the Fairmont hotel loyalty program, I’ve found that since Fairmont was absorbed into Le Club Accor, the benefits available to me have shrunken and become less generous. There are several other hotel loyalty programs that far outshine Le Club Accor.

By: Rafael Gonzalez

Rafael Gonzalez — Fri, 10 May 2019 13:21:49 +0000

It is very easy to upgrade to Gold status: you just need to pay 90 euros to get an IBIS business card: https://ibis.accorhotels.com/business/ibis-business-card/index.en.shtml