Comments on: Review: Concorde Room at London Heathrow (British Airways’ most exclusive lounge)

By: Lola

Lola — Wed, 11 Oct 2023 17:51:02 +0000

Added value of flying BA First Class or being a BA Executive Club member, has gone down dramatically. Read the following.

From British Airways Gold Guest List team, October 2023:

“…I am really sorry but the Elemis Spa closed during the Pandemic and currently there are no plans to replace this.

Unfortunately we no longer have the Cabanas either as they were also closed. They have been replaced by our Sleep pods which can be booked on the day via the Your Menu lounge app.

I am sorry for any disappointment and hope you enjoy your First Class experience with us….”

By: Stephen Prover

Stephen Prover — Tue, 18 Jul 2023 10:40:34 +0000

Update to my question above…. I was denied access to Concorde lounge by an poorly trained BA associate. After a great deal of hassle I was admitted with no apology for the lengthy delay. If you are a flagship first passenger you should gain admission as has been the case traditionally.

By: Stephen Prover

Stephen Prover — Tue, 31 Jan 2023 16:38:45 +0000

When was access to American Flagship First passengers at Concorde lounge ended?

By: Charles

Charles — Sat, 17 Dec 2022 06:29:41 +0000

A nice experience and a cut above the standard business and first lounges in Heathrow. Main benefit is a more homey feeling with the boutique hotel type furnishings and a much less crowded and quieter atmosphere than the other lounges which is particularly welcome for a long layover.

Dining room experience was nice with individual service versus the typical buffet line of the other lounges. Much more of a restaurant feel.

Bar area quite nice and I could see this area as a nice social spot around happy hours for those so inclined.

The restrooms are in need of an upgrade as they are pretty standard affair albeit quite large, private, and individual sinks. Materials are not very premium as I would have expected nice stone (marble or granite). Also, paper towels versus nice hand towels was a disappointment.

First world problems, but with some small changes it could be a more premium experience.

By: Stephen

Stephen — Sat, 06 Aug 2022 08:13:23 +0000

Oh the Concorde lounge and how I wish you were so much more. Don’t get me wrong I firmly believe BAs first product is one of the best values out there. The lounge, however, has much to be desired. They did a little refresh once they reopened but still have the frumpy loungers that seem to attract an older, louder crowd and upholstered pieces that seem to have stains that predate The Battle of Hastings. Service is there but barely. Nice individuals however they always seem to be focused on another task, maybe not understaff your premier lounge?

Tip of the day sit at the bar especially if Charlie is mixing, bright light in a drab lounge. Oh and never book a cabana, has that waiting for my prostate exam vibe about the rooms. Hope BA invests in the Concorde Room it really could be so much more. Wow so I really sound that entitled?

By: Paul Jones

Paul Jones — Sat, 16 Jul 2022 07:44:38 +0000

Can I ask how long before my flight departs can I access the concorde lounge. Ideally I was thinking of getting to the airport 4 hours before to make the best use of the lounge. Is this possible do you know?

By: Peter Watson

Peter Watson — Wed, 12 Jan 2022 22:01:07 +0000

I have flown business class before out of LHR to HK with B.A and I can only say that the Concorde décor seems to be very similar to normal business class lounge

By: Dana Coe

Dana Coe — Wed, 12 Jan 2022 14:19:32 +0000

The lounge seems extremely large compared to the possible amount of clientele