Tips for booking a room at Four Seasons Hotels & Resorts

The Luxury Travel Expert

12 months ago

Friday newsletters always feature luxury travel contests, tips, or news.

Today: How to book a room at a Four Seasons Hotel at the cheapest rate?

Four Seasons is one of the world’s premier ultra-luxe hospitality brands and the company is rapidly expanding its already impressive global portfolio which consists of 100 properties in more than 40 countries (with many more developments in the pipeline). A favorite among the rich and famous, Four Seasons’ objective is to be recognized as the company that manages the finest hotels, resorts and residence clubs wherever they locate. Four Seasons properties are created with enduring value using superior design and finishes, and supported with a deeply instilled ethic of unmatched personal service, which is probably the brand’s most successful selling point. Doing so allows Four Seasons to satisfy the needs and tastes of discerning travelers, and to maintain its position as the world’s best known luxury hotel brand.

But with the group’s stellar reputation also comes a heavy price tag and staying at a Four Seasons Hotel requires deep pockets (with most entry room rates well above $750 USD per night, excluding taxes and any extras). Unfortunately, Four Seasons currently lacks a loyalty program – probably because its wealthy guests keep returning anyway and because the brand’s focus is on guest recognition rather than the traditional concept of a hotel’s point scheme. But while Four Seasons doesn’t have a loyalty program, the reality is that there are several tips & tricks that can save you hundreds of dollars when staying at one of the brand’s properties and that all guests can receive elite-like perks just by booking in the right away. I hereby share with you the best strategies- for booking a room (or even suite) at a Four Seasons Hotel & Resort. You can share your own tricks in the comments below.

In this article:

Book a room at a Four Seasons Hotel & Resort via Four Seasons Preferred Program
Book a room at a Four Seasons Hotel & Resort via Virtuoso
Book a room at a Four Seasons Hotel & Resort via your credit card company
Book a room at a Four Seasons Hotel & Resort via aggregator websites
Book a room at a Four Seasons Hotel & Resort via Hotels.com
Book a room at a Four Seasons Hotel & Resort via the official Four Seasons website
My reviews of Four Seasons Hotels & Resorts around the globe

1. Book a room via the Four Seasons Preferred Partner program

The best way to maximize value at Four Seasons properties is to book a room or suite via the the Four Seasons Preferred Partner program. The latter is an invitation-only program available through select travel advisors, offering additional perks for stays at Four Seasons properties. These perk depend from property to property, but most Four Seasons Preferred Partners hotels generally have the following benefits:

Daily full American breakfast for two people per bedroom,
A resort or hotel credit of $100 USD
Upgrade of one room category, based on availability at time of check-in (excluding signature suites and villas).
Complimentary high-speed Internet access for all suite bookings.

Four Seasons Preferred Partner perks can be applied to virtually any rate bookable directly on the Four Seasons website and are valid at any Four Seasons Hotel & Resort. The upgrades through the Four Seasons Preferred Partner program are prioritized ahead of upgrades for hotel stays booked via credit cards and Virtuoso (cf below), so chances for an upgrade are always the highest via the Four Seasons Preferred Partner program.

Classic Travel is a Four Seasons Preferred Partner agency and I am always happy to introduce you to them when you are interested in booking a stay at a Four Seasons Hotel (contact me here).

2. Book a room via Virtuoso

Virtuoso is not your classic hotel booking engine website. It’s the industry’s leading network of luxury travel advisors, spanning over 26 countries and 9,000 travel advisors. So when you book your holiday with Virtuoso, most of the time, you will be in touch with a Virtuoso travel agent and not make the booking online yourself. There are some Virtuoso travel agencies though that offer an online booking tool, such as Classic Travel, which is my overall preferred Virtuoso travel agency.

Booking a room at a Four Seasons hotel via Virtuoso instead of via another hotel booking website has the following advantages:

The single best reason to book a Four Seasons stay through a Virtuoso travel agent is that it means value for money as it will get you access to special, complimentary VIP amenities and perks, such as room upgrade, free dinners, spa treatments and/or unique luxury travel experiences. almost all Four Seasons properties are covered by the Virtuoso perks.
In most cases, the Virtuoso rate is identical to the Best Available Rate (BAR) found on the official Four Seasons website, which is a flexible rate that can be cancelled without penalty. For that reason, you’re leaving money on the table if you book a paid stay at the Best Available Rate via the Four Seasons website and not via Virtuoso.

It’s important to emphasize that early booking discount rates, special promotional packages, corporate rates, group rates, and other discounted rates do not qualify for Virtuoso benefits. Therefore, I always recommend to check the lowest, often discounted rate on the aggregator websites Trivago and Hotelscombined, and then weigh up the pros and cons before deciding whether to book via Virtuoso (best available rate with free benefits) or not.

Also, although Virtuoso and the Four Seasons Preferred Partner program seem to be identical (and are often offered by the same travel agents), they are not:

Virtuoso rates only apply to a selection of Four Seasons Hotels, while the Preferred Partner program is applicable at all Four Seasons properties.
Virtuoso benefits can only be applied to Virtuoso rates (which is identical to the Best Available Rate, as explained above), while the Preferred Partner program is applicable to all rates found on the Four Seasons website (including discounted and/or early bird rates).
The upgrades for rooms booked through the Four Seasons Preferred Partner program are prioritized ahead of upgrades for hotel stays booked via Virtuoso.

3. Book a room via your credit card company

When you own an American Express credit card, you can book a stay at several Four Seasons Hotels & Resorts via Amex Fine Hotels & Resorts. This will offer you the same benefits as when you would book a Four Seasons hotel via a Four Seasons Preferred Travel and/or Virtuoso travel agent:

Room upgrade upon arrival when available
Daily (continental) breakfast for two people
Guaranteed late 4pm check-out time
Noon check-in when available
A spa, food, and/or beverage credit (valued at a minimum of US$ 100 USD)

Holders of a Visa Signature credit card can also benefit from Virtuoso-like extra perks at most Four Seasons hotels & resorts when they make the booking via their credit card travel office and/or pay with their credit card. Contact your local VISA credit card company to find out whether they offer this travel service.

When you own a Citi Prestige Card (USA citizens only) you can make use of the fourth night free benefit: when you book a four night stay at a Four Seasons property, you get reimbursed the cost of the fourth night, minus any taxes and service fees. The fourth night benefit is calculated based on the average nightly rate of your complete stay. Reservations must be made through Thankyou.com or the Citi Prestige Concierge and you must pay for your stay with your Citi Prestige Card, ThankYou points, or a combination of the two.

4. Book a room via aggregator websites

Some travelers prefer to book the lowest room rate at a Four Seasons Hotel & Resort instead of receiving extra perks. The lowest room rate at a Four Seasons Hotel & Resort for any given travel date will mostly be found on the aggregator websites Hotelscombined and Trivago. These aggregators verify hotel prices at hundreds of other sites (e.g. Booking.com, Hotels.com, Expedia, etc ….) and show where you can book the cheapest room rate. Once you have found the lowest rate, I recommend you to book via either hotels.com (and submit a best rate guarantee in case that hotels.com would not offer the cheapest rate) or Virtuoso (in case the discounted rate found via the aggregator website does not outweigh the free Virtuoso perks).

5. Book a room via Hotels.com

Hotels.com – part of Expedia – is one of my favorite hotel booking websites, mainly for three reasons:

You collect credits towards free hotel nights via Hotels.com’s Rewards program. When you book and stay 10 nights at eligible hotels, you’ll get 1 night free to redeem at another. Hotels.com works out the average value of all the 10 nights you’ve collected and gives it back to you as a free night. All you need to do is make a free Rewards account and login into your account before making any bookings.
You can often apply 10% discount coupons. Unfortunately, almost all of the world’s major hotel chains are excluded from the list of hotels for which you can use a discount coupon (except for Four Seasons; more on that below).
Hotels.com also has an excellent Best Rate Guarantee (BRG) program: If you find a cheaper price, Hotels.com will match that rate (and refund you the difference) after you submit an online BRG claim. The Hotels.com BRG is available only for exact itinerary matches, including property, room type, and dates of travel (as is the case with all other BRG programs). The BRG also includes an identical cancellation policy (which can make it harder for your BRG claim to be approved).

Those three advantages work very well when booking a stay at a Four Seasons hotel. As mentioned above, Four Season does not have a loyalty program, so you may as well book the room via Hotels.com instead of the official website so that you will get some of your money back in the end (by investing it towards free hotel nights). In addition, as mentioned above, Four Seasons Hotels & Resorts is the only major hotel brand that is most of the time eligible for discount coupons on Hotels.com, almost guaranteeing you a 10% discount on every Four Seasons booking. Keep in mind that when you use a 10% discount coupon, your stay will not earn credits in the Rewards program.

It’s important to notice that Expedia is currently rolling out a new loyalty program – called One Key – which will replace the Hotels.com Rewards program. One Key launched in July 2023 in the United States, with other countries to follow later in 2024.

5. Don’t book a room via the official Four Seasons website

You’re leaving money on the table when you book a stay at a Four Seasons hotel directly via the official hotel website, and here’s why:

Four Seasons Preferred Partner perks can be applied to virtually any rate bookable directly on the Four Seasons website and are valid at any Four Seasons Hotel or Resort. The only way to get these valuable benefits (e.g. upgrade, free breakfast, resort credit, and more) is to book the room via a Four Seasons Preferred Partner travel agent (since you wont’ get them by booking the room directly on the Four Seasons website).
Never book a flexible ‘best available rate’ on the Four Seasons website. Once again, as explained above, you’re leaving money on the table if you book a paid stay at a Four Seasons hotel that is a Virtuoso member via the hotel website and not via Virtuoso, because you can’t receive Virtuoso benefits (such as breakfast, free upgrade, and a resort credit) by booking directly with the hotel.
Four Seasons doesn’t have a revenue based loyalty program, so you cannot earn credits with the company towards free hotel nights. The lack of a loyalty program was explained by Four Seasons’s ex CEO Allen Smith as a decision based on customer feedback that showed that “Four Seasons guests are far less concerned about accumulating points to be redeemed for rewards as they are being in a position where they’re recognized and we understand their preferences and can serve them in that highly personalized way they’ve come to expect”. The only way to make your stays at Four Seasons hotels count for some kind of loyalty scheme is by making the bookings via Hotels.com, where you can invest into a free hotel night for every ten nights booked (which can be spent at other Four Seasons hotels).
IMHO, Four Seasons offers the worst Best Rate Guarantee program in the industry. If you find a lower qualifying rate within 24 hours of making your reservation on the official Four Seasons website, Four Seasons will match the lower rate but you won’t receive any additional discount (which is standard policy with most other hotel brands). You may as well book via Hotels.com, which offers the same kind of BRG and at least allows you to participate in a great loyalty scheme.

It’s utterly weird that Four Seasons isn’t rewarding loyal consumers who book directly via the company’s official website, but that you can score free stays at Four Seasons hotels by booking via Hotels.com or get very nice benefits at Four Seasons properties (as if you would have elite status) by booking through the Preferred Program, Virtuoso or your credit card company.